Cancellation and Refund Conditions

At Spica Technology and Industry, we strive to ensure that you are fully satisfied with your purchase. If you are not completely satisfied, we are here to help.

1. Return Eligibility

• Products can be returned within 14 days of delivery
• Items must be unused, in original condition, and in original packaging
• Proof of purchase (invoice or order confirmation) is required

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-built or made-to-order products
• Pre-order items (unless defective)
• Used, damaged, or incomplete products
• Software or digital products (if applicable)

3. Defective or Damaged Items

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photos or videos showing the issue
• We will offer a replacement, repair, or refund depending on the situation

4. Return Process

To initiate a return:

1. Contact our support team
2. Receive return authorization (RMA) instructions
3. Ship the item back using the provided guidelines

Returns sent without prior authorization may not be accepted.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

6. Refunds

• Refunds are processed after inspection of the returned item
• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days

7. Exchanges

We only replace items if they are defective or damaged. For other cases, please place a new order.

8. Warranty

Certain products may be covered under a manufacturer or company warranty. Warranty terms may vary depending on the product.

9. Contact

For any return or refund inquiries, please contact our support team.